Saturday, November 27, 2010
Dear Large Department Store Owner,
It has become increasingly difficult to even remotely enjoy my shopping experience in your store. To be frank, I do not appreciate being annoyingly harassed and unnecessarily accosted by no less than seven moronic sales clerks within the first ten minutes of entering your store.
Had one or even two of your store personnel bothered to say a kindly hello or welcomed me to the store yesterday then that would have been fine. However, to have instead found myself continuously being followed around by a pack of stupid jackass sales clerks who kept repeatedly asking me if they could “help me with anything” was beyond f*cking annoying.
When I calmly told the first sales clerk that I would like the opportunity to look around for a while and should I need anything then I would come find one of them at the cash register, I meant what I effing said. Therefore, I DID NOT appreciate having to repeat this same sentiment to the second, third, fourth, fifth, sixth and seventh jack wagon that got all up in my mother frickin grill.
Please note that I am fully aware that your sales clerks ARE NOT paid by commission. Therefore it is absolutely unnecessary for your store personnel to hover over, invade the personal space of, or rudely sneak up behind your customers. And unless it is your goal to alienate your customers and ultimately lose sales, then perhaps you might want to invest in some training that will better enable your utterly daft store personnel to more accurately read the needs of your shoppers.
In the meantime, here are some handy customer service tips for your clueless sales clerks:
• Unless a customer rolls up in a hay truck all bewildered like some back-woods hick that has never set foot inside a department store, then a simple “Hi, welcome to the store. Please let me know if I can be of assistance” will suffice. Then leave the shopper alone to f*cking shop in peace and quiet -- free from any and all annoying interruptions by pesky, hovering sales clerks.
• Unless a customer comes up and announces that they are terribly lonely and specifically asks you to pretend to be their shopping buddy so that they will have someone to talk to while they are in the store, then anything more than a simple friendly smile from you is just plain overkill -- and nerve wracking.
• Unless a customer is seen shoving a turkey down the front of their pants OR emptying the entire contents of a clothing rack into their personal shopping bags without any intention of paying, then it is absolutely unnecessary to sneak up behind a customer, invade their personal space and lamely ask the customer if you can “help them with anything”. No one likes to feel as if they are constantly being monitored like some sort of shady-ass criminal.
• Unless a customer is seen holding their crotch and frantically looking around for a restroom all while trying not to piss their pants, then a customer probably doesn’t need your help with anything -- any more than they did when you asked them the SAME EXACT question five minutes prior.
• Unless a customer is found rocking back and forth on the floor, crying and muttering that they don’t know what to buy, then chances are the customer is completely capable of shopping on their own without a pack of sales clerks chaperoning their every freaking move throughout the store.
• If you are bored, please use your time to straighten/restock merchandise or empty clothing carelessly left in the dressing rooms by inconsiderate shoppers. DO NOT amuse yourself by following around, harassing and pissing off customers.
• Please make yourself readily available at the cash register to ring up the purchases of your customers. THIS IS HOW THE STORE ACTUALLY MAKES MONEY!
Now please get your shit together lest I take my dosh and spend it elsewhere!